❌ Cancellation & Return Policy

This policy applies to all online orders from omnirust.shop.

1. Order Cancellation

  • Before Shipment: Cancel anytime before your order ships—contact us within 1 hour of placing your order via email or live chat.
  • After Shipment: Once shipped, orders cannot be cancelled. You may return items following the Return Policy (below).

2. Returns & Refunds

  • You have 14 days after delivery to request a return.
  • All returned products must be in original packaging and unused.
  • If conditions are met, we issue a full refund (excluding shipping).
  • Return shipping is the customer’s responsibility unless the return is due to an error on our part.

3. Return Process

  1. Email us at support@omnirust.shop with your order number and reason for return.
  2. We’ll send you a Return Authorization and instructions.
  3. Ship the products back within 7 days of receiving the authorization.
  4. We’ll inspect the return and refund to your original payment method within 5 business days.

4. Exemptions & Fees

  • Opened or used products cannot be returned.
  • Sale or clearance items are final sale unless defective.
  • We may offer store credit at our discretion for returns not meeting full policy criteria.

5. Exceptions

We understand that emergencies happen. If you face extenuating circumstances (e.g., shipping issues, weather delays), please reach out—we’ll do our best to assist with flexibility.

6. Company-Initiated Cancellations

If we need to cancel your order (e.g., out-of-stock), we’ll notify you promptly and issue a full refund.

✅ Why This Works

  • Mirrors Eco‑Rust and similar mission‑driven brands with clear mission/vision, team, and sustainability messaging help.marriott.com+3squarespace.com+3ebizcharge.com+3.
  • Cancellation/return structure aligns with industry best practices: notice window, condition requirements, refunds, and exceptions .

✅ Next Steps

  • Review the drafts and let me know any brand‑specific tone or details you’d like to tweak (e.g., founding year, shipping policy specifics).
  • Finalize by adding contact emails, Q&A section, or approval signatures as needed.

Let me know any adjustments and I’ll polish them to perfectly match omnirust.shop!